飯店英語

本書針對高職高專學生的實際需求和教育的特殊規律，從我國旅遊業的實際需要出發，緊密結合飯店行業的工作特點，以涉外飯店一線部門的服務流程和崗位職責為主線，概括了涉外飯店的主要服務內容和規範用語。本書加配由純正美語錄製的MP3光碟，更適宜教師和學生使用。

PartOneTheFrontOffice

Unit1RoomReservations

Dialogue1ALongDistanceCallReservation

Dialogue2AGroupReservation

Dialogue3AnIndividualReservation

Unit2AttheReceptionDesk

Dialogue1RegisteringanIndividualGuest

Dialogue2ReceivingaTourGroup

Dialogue3ExtendingStay

Unit3TheBellboy

Dialogue1ShowingaGuesttotheFloor

Dialogue2IntroducingtheRoomFacilities

Dialogue3RunningErrandsfortheGuest

Unit4TheCashier

Dialogue1ExchangingMoney

Dialogue2CheckingOut

Dialogue3PayingwithCreditCards

Unit5AttheBusinessCenter

Dialogue1MailService

Dialogue2InternetService

Dialogue3SendingaFax

Unit6ChangingtheRoom

Dialogue1ChangingtheRoom

Dialogue2It'sTooNoisy

Dialogue3ARoomwithAKing-sizeBed

PartTwoTheHousekeepingDepartment

Unit1MakinguptheRoom

Dialogue1CouldYouDoOurRoomFirstNextTime

Dialogue2WhatTimetoCleanYourRoom

Dialogue3Turn-downService

Unit2LaundryService

Dialogue1IntroducingLaundryService

Dialogue2ExpressLaundryService

Dialogue3IntheLaundry

Unit3Wake-upCallService&SpecialService

Dialogue1Wake-upCallService

Dialogue2Baby-sittingService

Dialogue3PreparingforaBirthdayParty

Unit4MiscellaneousService

Dialogue1MaintenanceService

Dialogue2Complaints

Dialogue3TheLostDiamondEarrings

PartThreeFoodandBeverageDepartment

Unit1ChineseRestaurant

Dialogue1ReservingaTable

Dia|ogue2AtaChineseRestaurant

Dialogue3ChineseCuisine

Unit2WesternRestaurant

Dialogue1AtaWesternRestaurant

Dialogue2DiningalaCarte

Dialogue3WineSales

……

PartFourShoppingandEntertainingServices

Appendix

KeytoExercises

參考書目