物流英語

《物流英語》是物流專業學生的一門必修課程，旨在培養學生在物流實踐中的英語交流技能。本書共12章，主要內容有物流概念、供應鏈管理、物流運輸、第三方物流、零售供應鏈、連鎖超市、配送中心、多式聯運、採購管理、物流信息管理、客戶服務、包裝與條碼識別。本書適合作為高職高專類物流專業學生的專業英語或雙語教學教材，也可作為市場營銷、國際貿易等專業學生的教材。

Chapter 1Logistics

Text 1What is Logistics?

Role Play 1Placing an Order

Text 2The Definition of Logistics

Role Play 2Deliveries and Suppliers

Case StudyLogistics at WalMart

Test

Chapter 2Supply Chain Management

Text 1Role of Logistics in the Supply Chain

Role Play 1Conversation with Forward Air President (Ⅰ)

Text 2What is Supply Chain Management?

Role Play 2Conversation with Forward Air President (Ⅱ)

Case StudyFuture Trends in Supply Chain Management

Test

Chapter 3Transportation

Text 1The Purpose of Transportation

Role Play 1UK Transportation Conversation

Text 2Definition of Transportation

Role Play 2Ground Transportation

Case StudyYamato Transport Co., Ltd.

Test

物 流 英 語

目錄

Chapter 4A Third Party Logistics Provider

Text 1What is Outsourcing?

Role Play 1Problems with a Client

Text 2Definition of Third Party Logistics

Role Play 2Sales Terminology

Case StudyHow to Select a ThirdParty Logistics Provider

Test

Chapter 5Retailing Logistics

Text 1Retail Supply Chains

Role Play 1A Retail Conversation

Text 2Retailing Logistics in U.K.

Role Play 2Meeting with Customers

Case StudyGrampian Country Food Group

Test

Chapter 6Chain Store

Text 1Standardization of the Operation of Chain Stores—An Opinion

Role Play 1British Food

Text 2Definition of Chain Stores

Role Play 2Bargaining at a FleaMarket

Case StudyMcDonalds Corporation

Test

Chapter 7Distribution Center

Text 1What Is a Distribution Center?

Role Play 1Target Distribution Center

Text 2Warehouse Management

Role Play 2Distribution Opportunities

Case StudyTurbocharged Warehouse & Distribution Center

Test

Chapter 8Intermodal Transportation

Text 1ContainerizationPast，Present and Future

Role Play 1Import and Export Business

Text 2The Nature of Intermodalism

Role Play 2The Economics

Case StudyInternational Transportation Operation

Test

Chapter 9Procurement

Text 1Definition about Procurement

Role Play 1An Office in the University of Paisley

Text 2Application of Procurement Systems

Role Play 2An Office in the University of Paisley

Case StudyUnited Nations Procurement Methods

Test

Chapter 10Information Management

Text 1Logistics Information and Communication Technology

Role Play 1Using a Computer

Text 2Information Application

Role Play 2Hooking Up My Computer

Case StudyUse of EDI in the Supply Chain

Test

Chapter 11Customer Service

Text 1Eight Rules for Good Customer Service

Role Play 1Customer Services (Ⅰ)

Text 2Developing a Logistics Service Quality Scale

Role Play 2Customer Services (Ⅱ)

Case StudyBacktoback Supply Chain Services Is More Than Just Logistics

Test

Chapter 12Packaging

Text 1Introduction to Packaging

Role Play 1The Packaging (Ⅰ)

Text 2Packaging Types

Role Play 2The Packaging (Ⅱ)

Case StudyCocaCola Company

Test

Appendix ALogistics Documents

Appendix BAbbreviations

Reference